Senior Account Manager - Learning and Development
New York, NY
Full Time
Mid Level
We have an opening for a full-time Senior Account Manager who is interested in joining an industry-leading healthcare marketing and training agency. At Coefficient Health, this position is equivalent to...
●Account Supervisor level at a pharma ad agency
●Account Manager level at a healthcare PR firm
●Manager at a management consultancy
Are you an account leader ready to make your mark in a boutique agency environment? Do you excel at ensuring flawless execution across multiple projects? Are you adept at building strong client relationships, managing direct reports, and delivering smart, integrated solutions that elevate brands? Do you thrive in an entrepreneurial setting where you can take ownership of your accounts and contribute to shaping processes and outcomes? If you’re ready to step into a role that demands leadership, creativity, and accountability, let’s talk.
PRIMARY RESPONSIBILITIES: Work within a multi-functional, interdisciplinary account team to develop innovative training programs that meet our clients’ needs and exceed their expectations.
○Client Service - Understand your client’s business, brands, and organizational structure
○Develop great relationships and build trust with your clients
○Participate in and manage strategic processes with Directors and Partners
○Ensure strategic pull through of all work through creative and production processes
○Protect the integrity of the brand (strategy, identity, creative, messaging) as we deliver key initiatives
○Solution Delivery - Define and plan project workstreams and deliverables including building and managing bottom-up budgets and timelines across deliverable types
○Track project accruals and manage client billing and invoicing
○Lead the execution of strategic learning programs to drive the tasks, timelines, and outputs on time and on budget
○Steward efficient, organized project processes with quality outputs
○Be the expert in internal and client review processes
○Professional Development -Explore Client Service, Strategy, and Solutions skills at the next level
○Take initiative to over deliver
○Direct and support your team by teaching, listening and staying one step ahead
WHAT’S IN IT FOR YOU: As a Senior Account Manager at Coefficient Health, you will work directly with the leaders of the business. You will manage and shape the development of your direct reports over a variety of both strategic and tactical engagements for clients. You will collaborate with a team of smart, friendly, and supportive people. You will take ownership of your work and be challenged. If you rise to the challenges of your position, you will grow fast, do more and be rewarded.
Position offers competitive pay with benefits based on experience and qualifications:
●Salary Range: $115,000-145,000
●The salary range provided represents what a potential hire may expect to earn in this role at Coefficient Health. Actual salary decisions will be influenced by several factors that we use to determine overall fit, including experience (both direct and indirect), education, training, demonstrated qualifications, and organizational need. Salary is only one component of the total rewards package offered at Coefficient Health, and we encourage you to apply if this range falls outside of your expectations.
DESIRED SKILLS AND EXPERIENCE: We seek highly motivated individuals with a strong track record of professional achievement who can bring intellectual curiosity, determination, and creativity to our client work. You must have the following qualifications:
●Minimum of 3 years in a relevant field (pharmaceutical, pharma advertising, medical communications, public relations, consulting or life sciences)
Proven experience designing and delivering a broad range of learning programs for commercial teams, including but not limited to:
●Launch learning curricula for new products, indications, or therapeutic areas
●Skills‑based training programs (e.g., selling skills, account management, customer engagement, objection handling)
●Role‑specific learning pathways for sales, marketing, market access, and field medical teams
●Blended learning solutions that incorporate eLearning, virtual instructor‑led training, live workshops, microlearning, and performance support tools
●Competency‑based development programs aligned to commercial capabilities and business objectives
●Training needs assessments and gap analyses to inform program design
●Measurement and evaluation strategies to assess learning effectiveness and drive continuous improvement
●Familiarity with Veeva
●Client relationship management experience
●Excellent communication (written and verbal), interpersonal, and presentation skills
●Superior organization skills and exacting attention to detail
●High proficiency in PowerPoint, Excel, Word
●Familiarity with project management tools like AirTable, SmartSheet, routing tools
●Disciplined self-starter and team organizer
●Ability to work in a high performance, fast-paced team environment with an adaptive workflow
●Attention to detail and proofreading skills
●Bachelor's degree (communications, healthcare, science)
Based in New York City, Coefficient Health is a full-service agency team designed to be more like the commercial leaders we partner with. In the pharmaceutical and biotech industries, we understand that driving change effectively requires expertise in more areas than ever and the ability to integrate that knowledge across teams. Our multidimensional talent has diverse capabilities and experiences at every level. Acting as a complement, we challenge your thinking, translate your vision, and execute with innovation and excellence to help you multiply your efforts. As your organization and brands evolve, we scale to provide the support you need from pre-commercial to LOE. At Coefficient Health, we solve for you. So together, we can solve for more.
●Account Supervisor level at a pharma ad agency
●Account Manager level at a healthcare PR firm
●Manager at a management consultancy
Are you an account leader ready to make your mark in a boutique agency environment? Do you excel at ensuring flawless execution across multiple projects? Are you adept at building strong client relationships, managing direct reports, and delivering smart, integrated solutions that elevate brands? Do you thrive in an entrepreneurial setting where you can take ownership of your accounts and contribute to shaping processes and outcomes? If you’re ready to step into a role that demands leadership, creativity, and accountability, let’s talk.
PRIMARY RESPONSIBILITIES: Work within a multi-functional, interdisciplinary account team to develop innovative training programs that meet our clients’ needs and exceed their expectations.
○Client Service - Understand your client’s business, brands, and organizational structure
○Develop great relationships and build trust with your clients
○Participate in and manage strategic processes with Directors and Partners
○Ensure strategic pull through of all work through creative and production processes
○Protect the integrity of the brand (strategy, identity, creative, messaging) as we deliver key initiatives
○Solution Delivery - Define and plan project workstreams and deliverables including building and managing bottom-up budgets and timelines across deliverable types
○Track project accruals and manage client billing and invoicing
○Lead the execution of strategic learning programs to drive the tasks, timelines, and outputs on time and on budget
○Steward efficient, organized project processes with quality outputs
○Be the expert in internal and client review processes
○Professional Development -Explore Client Service, Strategy, and Solutions skills at the next level
○Take initiative to over deliver
○Direct and support your team by teaching, listening and staying one step ahead
WHAT’S IN IT FOR YOU: As a Senior Account Manager at Coefficient Health, you will work directly with the leaders of the business. You will manage and shape the development of your direct reports over a variety of both strategic and tactical engagements for clients. You will collaborate with a team of smart, friendly, and supportive people. You will take ownership of your work and be challenged. If you rise to the challenges of your position, you will grow fast, do more and be rewarded.
Position offers competitive pay with benefits based on experience and qualifications:
●Salary Range: $115,000-145,000
●The salary range provided represents what a potential hire may expect to earn in this role at Coefficient Health. Actual salary decisions will be influenced by several factors that we use to determine overall fit, including experience (both direct and indirect), education, training, demonstrated qualifications, and organizational need. Salary is only one component of the total rewards package offered at Coefficient Health, and we encourage you to apply if this range falls outside of your expectations.
DESIRED SKILLS AND EXPERIENCE: We seek highly motivated individuals with a strong track record of professional achievement who can bring intellectual curiosity, determination, and creativity to our client work. You must have the following qualifications:
●Minimum of 3 years in a relevant field (pharmaceutical, pharma advertising, medical communications, public relations, consulting or life sciences)
Proven experience designing and delivering a broad range of learning programs for commercial teams, including but not limited to:
●Launch learning curricula for new products, indications, or therapeutic areas
●Skills‑based training programs (e.g., selling skills, account management, customer engagement, objection handling)
●Role‑specific learning pathways for sales, marketing, market access, and field medical teams
●Blended learning solutions that incorporate eLearning, virtual instructor‑led training, live workshops, microlearning, and performance support tools
●Competency‑based development programs aligned to commercial capabilities and business objectives
●Training needs assessments and gap analyses to inform program design
●Measurement and evaluation strategies to assess learning effectiveness and drive continuous improvement
●Familiarity with Veeva
●Client relationship management experience
●Excellent communication (written and verbal), interpersonal, and presentation skills
●Superior organization skills and exacting attention to detail
●High proficiency in PowerPoint, Excel, Word
●Familiarity with project management tools like AirTable, SmartSheet, routing tools
●Disciplined self-starter and team organizer
●Ability to work in a high performance, fast-paced team environment with an adaptive workflow
●Attention to detail and proofreading skills
●Bachelor's degree (communications, healthcare, science)
Based in New York City, Coefficient Health is a full-service agency team designed to be more like the commercial leaders we partner with. In the pharmaceutical and biotech industries, we understand that driving change effectively requires expertise in more areas than ever and the ability to integrate that knowledge across teams. Our multidimensional talent has diverse capabilities and experiences at every level. Acting as a complement, we challenge your thinking, translate your vision, and execute with innovation and excellence to help you multiply your efforts. As your organization and brands evolve, we scale to provide the support you need from pre-commercial to LOE. At Coefficient Health, we solve for you. So together, we can solve for more.
Coefficient Health LLC. provides Equal Employment Opportunities to all employees and applicants for employment without regard to race, color, religion, creed, national origin, ancestry, sex, age, physical or mental disability, pregnancy, veteran or military status, genetic information, sexual orientation, gender identity or expression, marital status, civil union/domestic partnership status, familial status, domestic violence victim status, or any other legally recognized protected basis under federal, state or local laws. The Company complies with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on the Company. Please inform our team if you need assistance completing this application or to otherwise participate in the application process.
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